Product Brief

Event Management/Middleware Platform (EMP) is a proven middleware which addresses the need for top-notch symbiosis in IT eco-system of an organisation. It is vendor-agnostic; thus, effortlessly orchestrates systems and applications enabling effective and efficient automation and digitilization process spanning through various applications and databases. The complex processes, service flows and tasks within these systems are nagivated through with ease for right time and right service deliveries.

It supports multichannel and omni channel customer interaction and service engagement thus expanding the market reach and creating instantaneous customer engagement and service subscription. The resulting high volume of transactions for service enquiries, requests and deliveries is smoothly managed via EMP’s robust traffic management and service provisioning mechanism.

EMP is a complete business support applications, where it consists of customer relationship management, assets management, analytics as well as billing and marketing solutions. It is continuously developed to be current and future-proof, aligned to new and emerging technologies and trends. Therefore, it accelerates adoption by various industries, especially Telecommunications and Service Providers, addressing digitization, smart cities, Internet-of-Things initiatives, and in the future, Artificial Intelligence, Augmented Reality, and Virtual Reality